RAY D. STRAND, M.D.

Specialist in Nutritional Medicine


Dr. Strand Web Site Help

In order to quickly resolve some of the most common questions people have asked about using our web site, we have compiled a list of answers to frequently asked questions. If you are experiencing a problem that is not addressed in one of the frequently asked questions, please contact the site administrator.  

  1. What Internet browser should I use to access your site?
  2. It says I logged on successfully, but it takes me back to the sign-on screen every time I hit continue. What's wrong?
  3. I can not remember my username.
  4. I can not remember my password.
  5. When I attempt to register as a new user or sign-on as an existing user, I get an error that says "... one of the Certificate Authorities that identifies this site has expired." Is this site secure? What should I do to resolve this error?

Answers to Frequently Asked Questions
  1. What Internet browser should I use to access your site?

    Our web site is configured to work with Internet Explorer and Firefox; although, there are known issues with security certificates in some versions of Internet Explorer for Macintosh. (See FAQ #5 for more information.).

    Our site uses both "Javascript" and "Cookies". To ensure proper operation, ensure both of these features are enabled.

    To download the latest versions of either Firefox or Internet Explorer, select the links below.

    Firefox 2 Click on the "Firefox" icon to download the latest version of Firefox.
    Click on the link to the left to download the latest version of Internet Explorer.
    AOL users can go to keyword "128 BROWSER" and download the latest software. If you would like the AOL software on CD, they can often be found for free in Barnes & Noble bookstores or at Blockbuster Video stores.

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  2. It says I logged on successfully, but it takes me back to the sign-on screen every time I hit continue. What's wrong?

    This problem occurs when your browser is not configured to accept "Cookies". Put simply, a "cookie" is a small piece of information about your identity. You will not be able to logon successfully unless "cookies" are enabled.

    The process for allowing cookies varies from one browser type to another. To determine the process of enabling cookies for your browser, you can usually find detailed instructions by choosing the "Help" menu item and looking for the term "Cookie". For your convenience, we have shown some sample configuration settings for Internet Explorer and Firefox in the images below.

    Internet Explorer Internet Options

    Choose the following menu items, if available.
    View
      Internet Options
        Advanced
    Firefox Preferences

    Choose the following menu items, if available.
    Tools
      Options…
        Privacy

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  3. I can not remember my username.
  4. I can not remember my password.

    You can request that your username and password be sent to your e-mail box by entering the e-mail address you used when you registered in the appropriate box on the logon screen and selecting the button titled, "Send Me My Password".

    A sample logon screen is shown below with the area circled to request your username and password.

    Click to go to the logon page

    If you do not receive your information in the e-mail, contact the site administrator.

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  5. When I attempt to register as a new user or sign-on as an existing user, I get an error that says "... one of the Certificate Authorities that identifies this site has expired." Is this site secure? What should I do to resolve this error?

    Microsoft Internet Explorer 4.01 for Macintosh and Microsoft Internet Explorer 4.5 for Macintosh report an error when attempting to establish a secure connection after December 31, 1999.

    NOTE: This error is a warning message only and does not prevent a secure connection from being established. If you choose to continue, the information you supply will be protected.

    A sample error screen is shown below.

    Users of Firefox and all versions of Internet Explorer other than 4.01 for Macintosh and 4.5 for Macintosh are not affected by this issue.

    To prevent this warning message from occuring, you will need to upgrade your browser to a version that does not experience this issue. Links are provided below to locations where you can download the lastest versions of Firefox and Microsoft's Internet Explorer.

    Firefox 2 Click on the Firefox icon to download the latest version of Firefox.
    Click on the link to the left to download the latest version of Internet Explorer for Microsoft Windows-based platforms.

    For more technical information on this issue, see http://www.verisign.com/server/cus/rootcert/webmaster.html.

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Health Concepts, PO Box 9226, Rapid City, SD 57709
Customer Service: info@RayStrand.com
For administrative purposes only. Not a direct contact to a doctor.
Please address your comments in English.
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